JOB IN PHCN

Here’s the Unlock The Game™ process for dealing with objections:

1. Diffuse the objection with "That's not a problem... (Pause)"

2. Acknowledge the truth of their objection (see the sample language below).

1. 3. Reopen the conversation with "Would you be open to..."

2. For example, suppose a prospect says, "We already have a vendor." The path of diffusing and reengaging would go like this:

3. 1. "That's not a problem...(Pause)"

2. "I wasn't calling to replace the vendor you’re currently using." Here, you’re addressing their suspicion that your only focus is on making the sale and on ripping out their relationship with their current vendor. You’re simply asking whether they would be open to different ideas that might help them solve a problem. This diffuses the tension.

3. "Would you be open to some different ideas that you might not be using now?" After the tension is dissolved, this lets you reopen the conversation in a natural way because they clearly understand that your goal is to help them. Then, if things are a match between you, you can decide where to go from there.

Keep in mind that this process will work only if you fully integrate the Mindset so it feels as natural to you as breathing.

In short, if you’re using any form of traditional selling, you could be triggering a resistance every time you communicate with your prospect.