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2. Broad Product Offering.

The consumer should look for a company that offers home delivery of high-quality coolers, 5 gallon jugs, small package (12 and 20 oz.), PET products and water accessories. All products should be user friendly and commercial grade with bottle handles, spill-proof caps and other features that ensure the water supply will be convenient and safe.

Since private label water is now available for corporate events, weddings, birthdays, anniversaries and other memorable occasions, a supplier that offers private label drinking water combined with high-quality private label design and production is a plus.

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  1. 3. Total Customer Satisfaction.
  2. Many bottled water suppliers promise customer satisfaction, but few deliver on that promise. A good way to test whether a supplier can guarantee satisfaction is to place a telephone call to the supplier’s customer service department. If you reach a human voice on your first call then probabilities are very high that you will receive customer satisfaction; if you receive voicemail or a recording however, then the supplier values cost cutting more than customer service.
  3. Poor customer service will rapidly offset a seemingly low price. Consider total value including customer service and product quality before agreeing to a “price only “offer.

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4. Ease of Ordering.

Ease of ordering should be a priority and long term contracts should be avoided. Frequently, some suppliers will quote a very low price but require an onerous one-sided long term contract. The best way to order is with a simple agreement that does not include penalties for cancellation and is customer oriented.

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Ordering off the internet is very convenient if the site is truly interactive. Choose a supplier that has an interactive site where a customer can select the type and amount of water, establish delivery schedules, use a credit card for payment with guaranteed security and modify their account on demand.

A limited number of suppliers offer the ability to design private label drinking water on the internet through highly interactive e-commerce sites. The best sites offer multiple layered tools that provide for advanced graphic design and powerful label messages.

Posted by Someone on April