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Your objective then, is to get your customer's attention and communicate to him simply and quickly what your product or service is and how its purchase will benefit him. This is best accomplished by utilizing the basic question model employed by journalists in developing a news story: Who, what, when, where, and why? For your purposes, you'll only need to answer three of these: Who, what, why?

"Who" explains who you are or who your company is. This gives you an opportunity to demonstrate either yours or your company's experience or expertise in the area of the.

customer's interest or concern. "What" explains your product or service, and provides you with an opportunity to highlight for the customer its features. "Why" explains the benefits of using your product or service, and also offers an opportunity for you to distinguish yourself and your product from the competition.

1. By answering the above questions, you can completely but briefly give your customer enough information to determine whether or not they're interested in what you're offering.
2. Another thing that's important to remember when introducing your product or service, is to communicate with the customer as if you're sitting down and having a nice conversation. No one wants to feel as if they're reading a novel or trying to unravel Shakespeare. In fact, it shouldn't feel to them as if they're reading at all. It should feel as if they're involved in conversation.
3. Keep things simple, concise and uncomplicated. If you choose to use humor or wit, that's great because it can keep the interaction interesting and engaging for your customer. Just make sure that you have the talent to be humorous or witty. Otherwise, you may appear disingenuous and your customers may be turned off.

Next: How can the customer be guided to buy/buy now?

See you next time!

In The Beginning...For Webmasters Things To Consider When Developing A Website (Part 3) - How can your product or service best be explained to the customer in a simple and concise manner?

Previously in this series on website development, we've.