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Of the many ways to improve your conversation skills, one of the best is to be interested. Curiosity is one of the most useful tools in the communication toolbox. When you enter the conversation with "beginner's mind," you will necessarily adopt the attitude of a learner. You will not have to pretend to ask honest, open questions. They will come naturally. As you listen, you can reflect on what is being said (and not said). You will gain information and ease tension. If you can't think of a question, you can always acknowledge what you've heard, or you can say: "I see, tell me more about that."
One of the reasons we're not curious more often is that we mentally equate curiosity with agreement. We think that if we don't disagree immediately, our conversation partner will assume we're okay with whatever he is saying. This is not useful thinking. It prevents you from seeing the whole picture and from learning where your partner is coming from.
The next time you find yourself in a difficult conversation, give yourself and your partner a gift by asking questions - questions to which you do not know the answer. Watch what happens. You will learn a lot, and you will feel more powerful, not less. Remember – listening does not equal agreement. It means you are a skilled and active learner, a good partner, and a conscious communicator. Live, learn, and enjoy the moment.