HAPPY VALLEY JOBS

The ProSci-sponsored BPR Online Learning Center calls a business process “a set of activities that transform a set of inputs into a set of outputs (goods or services) for another person or process using people and tools.”

It is simple. The way we interpret that is:

2. there are many ways of doing business,
3. when one of those ways does not work or is considered to be ineffective it has to be improved,
5. certain elements are introduced to make it better (“inputs”),
6. those elements translate into a better product or service,
7. that product or service is supposed to serve another person (a customer, a supplier, a partner)

That’s elementary enough, but why do business processes have to be re-engineered? It’s All About the Customer (and Competition)

The philosophy behind business process re-engineering is to please the customer. By delighting him, we get to keep him, turning him into a loyal disciple.

Rivals have a sneaky way of snatching customers away from us. It’s not because this world is full of sly and evil people, it’s because we tend to sit on our bottoms and think that we’ve finally got it made. We’ve become lax.