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Email can be an effective tool for building and maintaining trust in relationships with customers and colleagues. You don’t want the use of jargon or confusing terminology in emails to jeopardize that trust.
Remember that your use of technical terms and industry jargon may offend the receiver. It may appear rude or condescending to the reader. That, in turn, can cause embarrassment or even expensive mistakes.
Avoid technical terms and jargon, unless you are certain the reader will understand what you mean. That will lead to healthy, trusting, cost-effective relationships with customers and coworkers.