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Inventory management - Inventory control and management is a large part of many organisations. There have been numerous software packages created that assist companies in managing their physical stock. If you have large stock levels, then consider investing in these established software systems for the business. If not, then spend some time breaking down those typical steps that are taken in the stock control, stock ordering and quality control procedures. When is the stock checked for minim quantity levels? What is the minimum order of stock for each item? Is there a procedure that checks the stock when it arrives from the manufacturer, ensuring a minimal loss of damaged goods, and ultimately upset customers? A good way to start this is to also make a list of those things that need to be managed and monitored on a regular basis.
Sales process - if you are involved in selling in any way, then you most likely have an approach that works for you already. However, what if there are 4 sales people all selling the same product, and all selling it totally differently? Of course, a human being's personality must be allowed to shine through, but there are going to be specific tasks that every sales person must carry out to maintain the image of the company. Write these tasks down. Spell out exactly what the staff member must do, say, wear, act like, and so on, so that every customer can come to expect the same level of service and approach from each member of your sales team. Create a system that they earn, rather than hoping they will make sales in their own way using their own methods.
The reality is you are already operating a number of systems in your organisation. These are sometimes referred to as habits. The way you manage your files, phone calls and even how you make your tea or coffee are all systems. However, to be truly successful in a business, you need to record and officially structure these systems so that the organisation continues to function without your presence - for example, when you are on holiday.