Craigs job listing
Date:
A good share of being a good admin is putting yourself in the other person's shoes. Ask yourself on a regular basis, "How would I want this done and what response would I expect from someone working for me?"
Your answer to that question is exactly how you should handle the situation/request. Being of value to your client or your boss is invaluably important to job security. But how does one go about creating value? You become more knowledgeable and indispensable. Learn as much as you can about what your boss/client does.