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Electronic Invoicing has emerged as a mainstream method for customers to receive their bills. Electronic Invoicing provides tremendous advantages to both Billers and Customers. Customers appreciate the convenience and Billers can deliver their invoices much quicker and at a reduced cost. Currently 32% of customers are paying at least one bill over the internet. It is projected that 52% of customers, by the year 2010, will be paying at least one bill over the internet (EBPP Forecast: 2005-2010 Forrester Research). This trend (if taken advantage of) will result in cheaper bill delivery, a quicker collection period, fewer customer service calls, and happier customers who stay longer.
Outsourcing of bill delivery has become the cheapest and quickest method to print and mail bills. Most Billers who have chosen to outsource the printing and mailing of their bills have been pleasantly surprised. They have discovered that they have reduced a headache, can do it cheaper, and they can get the bills to their customers quicker. Many outsourcers have strategic printing locations around the US set up in locations to maximize 2nd and 1st day USPS deliveries. These outsourced printers will load balance based upon the most advantageous shipping routes and potentially bring the national average shipping day (ASD) from 2.8 days to 2.0 days. In addition, many outsourcers are willing to provide service level agreements which provide for same day printing and mailing of invoices. These two advantages can bring down bill delivery by up to 3-4 days.